Legal
Privacy Policy
Effective date: 1 April 2026
Pravana Smart Living ("we", "our" or "us") is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or services.
1. Information We Collect
- When you enquire about a property, book a site visit or register as a resident, we collect information you provide directly — such as your name, phone number, email address, and address.
- We also automatically collect certain technical data when you use our website, including your IP address, browser type, pages visited and time spent, through standard web analytics tools.
2. How We Use Your Information
- To process your enquiries, schedule site visits and manage your tenancy or stay.
- To send you property updates, promotional offers and service announcements (you may opt out at any time).
- To improve our website, services and overall resident experience.
- To comply with legal obligations and prevent fraud.
3. Sharing of Information
- We do not sell your personal data to third parties.
- We may share your information with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
- We may disclose information when required by law or to protect the rights and safety of Pravana, our residents or others.
4. Data Retention
- We retain your personal information for as long as your account is active or as needed to provide you services and comply with our legal obligations.
- You may request deletion of your data at any time by contacting us at the details below.
5. Security
- We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
- However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
- You have the right to access, correct or delete your personal information held by us.
- You may also object to or restrict certain processing activities.
- To exercise any of these rights, please contact us at privacy@pravana.in.
7. Changes to This Policy
- We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- We encourage you to review this page periodically.
8. Contact Us
- If you have any questions about this Privacy Policy, please contact us:
- Pravana Smart Living · Hitech City, Madhapur, Hyderabad, Telangana 500081
- Email: privacy@pravana.in · Phone: +91 77788 89463